The Basic Video options allows you to optimize the video settings. The option provides the following controls:
The Basic Video options allows the agents optimize the video settings. The option provides the following controls:
| Name | Description |
|---|---|
| Preferred Camera | Use the Preferred Camera field if you have more than one camera connected to your computer and to choose a video camera you want to use for video calls.
 Note The system lists only cameras that are connected to the computer. |
| Enable video calls | Enable this option if you want the agent to use the video calls feature. |
| Broadcast video automatically | Enable the Broadcast video automatically option to broadcast the video image immediately after accepting a video call.
Enable the Broadcast video automatically option if you want the agent to broadcast the video image immediately after accepting a video call. |
| Close video window automatically | Enable the Close video window automatically option if you want the agent to close the video window immediately after closing the video call.
Enable the Close video window automatically option to close the video window immediately after closing the video call. |
| Open video window automatically on login | Enable the Open video window automatically on login option to open the video window in preview mode when you login.
Enable the Open video window automatically on login option if you want the agent to open the video window in preview mode when you login. |
| Allow playing video file | Enable the Allow playing video file option to enable playing a video file in a video interaction.
Enable the Allow playing video file option to enable playing a video file in a video interaction. |
| Button | Description |
|---|---|
| Open Video Window | Clicking the Open Video Window launches the Video window on your computer desktop and acquires the video camera (if connected). |